Question 1

How much does StaffConnect cost per month?

Accepted Answer

StaffConnect starts at $119.99/month for the Starter plan (1 admin, 50 staff users). The Professional plan is $299.99/month (3 admins, 500 staff), and Enterprise is $999.99/month (7 admins, 1,000 staff, white-label app included). Additional admin users cost $60 to $80/month depending on your plan. White-label costs extra on Starter and Professional ($100–200 setup + $10–20/month). QuickBooks integration is $50/month. Promo starts at $29/month with no per-seat fees.

Question 2

Is StaffConnect affordable?

Accepted Answer

StaffConnect starts at $119.99/month for just 1 admin and 50 staff users, with significant add-on costs. Promo starts at $29/month with 5 team seats, scheduling, GPS check-in, and marketplace access included.

Question 3

Does StaffConnect have a talent marketplace?

Accepted Answer

No. StaffConnect is purely a management platform. It helps you manage your existing roster but has no marketplace to source new brand ambassadors. You need to recruit through other channels and manually add them. Promo includes a marketplace of 450,000+ brand ambassadors alongside full management tools.

Question 4

Can StaffConnect help me find new brand ambassadors?

Accepted Answer

No. StaffConnect has no talent pool or sourcing capability. If you need staff for a gig in a new city, you are on your own. Promo lets you post an activation and receive applications from 450K+ BAs immediately, even in markets where you have no existing contacts.

Question 5

How many staff can I manage on StaffConnect?

Accepted Answer

Starter allows 50 staff users, Professional allows 500, and Enterprise allows 1,000. Expanding beyond those limits costs $5 to $25 per batch depending on your plan. Promo has no staff limits on any plan — unlimited brand ambassadors on every tier.

Question 6

Does StaffConnect charge for extra admin users?

Accepted Answer

Yes. Additional admin users cost $60/month on Starter, $70/month on Professional, and $80/month on Enterprise. Promo includes 1 to unlimited staff accounts depending on plan (Lite has 5, Pro has 10, Ultra has 30, Unlimited has unlimited) with no per-seat add-on fees.

Question 7

Does StaffConnect charge for SMS?

Accepted Answer

Yes. StaffConnect uses Vonage for SMS at $0.04 per message. If you send 500 messages per event across 10 events a month, that is $200/month in SMS fees alone on top of your subscription. Promo includes in-app messaging and email blasts with no per-message charges.

Question 8

Does StaffConnect have GPS check-in?

Accepted Answer

Yes. StaffConnect includes GPS-based check-in for shift verification. Promo also includes GPS check-in on all plans starting at $29/month.

Question 9

Does StaffConnect have a white-label app?

Accepted Answer

Yes, but only included on the Enterprise plan ($999.99/month). Lower plans can add it for an extra setup fee of $100–200 plus $10–20/month ongoing. Promo offers white-label branding on the Unlimited plan ($749/month annually).

Question 10

Does StaffConnect handle payroll and 1099s?

Accepted Answer

Yes. StaffConnect includes payroll features with webhook integrations for external billing systems. Promo includes payroll and 1099 management starting from the Lite plan ($29/month annually).

Question 11

Does StaffConnect have post-event reporting?

Accepted Answer

Yes. StaffConnect includes surveys, quizzes, and reporting tools. Promo also includes post-event reporting starting from the Lite plan ($29/month annually).

Question 12

Does StaffConnect limit how many staff I can have?

Accepted Answer

Yes. Each plan has a staff user cap: 50 (Starter), 500 (Professional), 1,000 (Enterprise). Expanding costs extra. Promo allows unlimited brand ambassadors in your private roster on every plan.

Question 13

What is the best alternative to StaffConnect?

Accepted Answer

For agencies that need both talent sourcing and management, Promo is the strongest alternative. It adds a 450K+ brand ambassador marketplace that StaffConnect completely lacks, starts at $29/month instead of $119.99/month, includes unlimited staff users, and has no per-message SMS fees. Other alternatives include PopBookings ($67/month, has a marketplace but charges 11% per booking) and Staffwise (£500/month, management only, UK-focused).

Question 14

How is Promo different from StaffConnect?

Accepted Answer

Promo combines a talent marketplace (450K+ brand ambassadors) with management tools in one platform. StaffConnect is management only. Promo starts at $29/month, has no staff user limits, no SMS fees, and no per-seat admin charges. StaffConnect starts at $119.99/month with caps on staff users and admins, plus $0.04/SMS and extra fees for white-label and QuickBooks.

Promo vs StaffConnect

Pricing

What you'd actually pay

Small Agency

Mid-Size Agency

Large Agency

Plan-for-plan comparison

Fees they charge that Promo doesn't

Feature comparison

Why agencies choose Promo

Built-in talent marketplace

4x cheaper starting price

Unlimited staff, no hidden fees

Frequently asked questions

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