Question 1

What is the Talent Marketplace?

Accepted Answer

The Talent Marketplace is for agencies that need to find brand ambassadors. Post activations, manage applicants, and message talent. Pay $10 per post or go unlimited at $99/mo. No scheduling, invoicing, or ops tools — just hiring.

Question 2

How much are marketplace posts?

Accepted Answer

Pay $10 per post with no subscription, or go unlimited at $99/mo. Both options include applicant management, in-app messaging, and access to the full talent pool.

Question 3

Does Promo charge per brand ambassador?

Accepted Answer

No. Every plan includes unlimited brand ambassadors in your roster. There are no per-user, per-staff, or per-contact fees on any plan.

Question 4

How does Promo find talent?

Accepted Answer

Promo has a verified network of 450K+ brand ambassadors across North America. When you post an activation, it's visible to matched talent in your area. Ambassadors apply directly, and you review profiles, portfolios, and ratings before hiring.

Question 5

Do I need a credit card to get started?

Accepted Answer

For pay-per-post, you only pay when you post. For the unlimited plan, a credit card is required at signup. No hidden fees either way.

Question 6

Can I cancel my subscription at any time?

Accepted Answer

Yes. There are no long-term contracts. The unlimited marketplace plan can be cancelled anytime and remains active until the end of the billing period.

Question 7

What if someone I hire doesn't show up?

Accepted Answer

You can rate and review ambassadors after every activation. Low-rated talent is flagged across the platform, helping all agencies make better hiring decisions. Our GPS check-in system also provides real-time attendance verification.

Question 8

What payment methods does Promo accept?

Accepted Answer

Promo accepts all major credit and debit cards through Stripe, including Visa, Mastercard, and American Express.

Question 9

What is the Agency Software?

Accepted Answer

The Agency Software is for agencies that need the full operations stack: scheduling, GPS check-ins, invoicing & payroll, custom forms, task management, event reporting, and more. Plans start at $99/mo and include job board posts.

Question 10

Can I try Promo before committing?

Accepted Answer

Yes. The Lite plan is free to start with and includes core features like scheduling, GPS check-ins, and invoicing. You can upgrade anytime as your agency grows.

Question 11

How many shifts can I manage per month?

Accepted Answer

It depends on your plan. Lite includes 25 shifts/month, Pro includes 75, Ultra includes 250, and Enterprise has no cap. Shifts reset each billing cycle.

Question 12

How many team members can I add?

Accepted Answer

Lite allows 5 team seats, Pro allows 10, Ultra allows 30, and Enterprise has no cap. All team members get full dashboard access.

Question 13

Is there a discount for annual billing?

Accepted Answer

Yes. Annual billing saves up to 25% compared to monthly pricing. For example, the Pro plan is $79/month billed monthly or $59/month billed annually.

Question 14

Does Promo charge per booking?

Accepted Answer

No. Promo uses flat monthly or annual subscription pricing with no per-booking fees. You pay a predictable amount regardless of how many shifts or bookings you manage.

Question 15

Does Promo charge per brand ambassador?

Accepted Answer

No. Every plan includes unlimited brand ambassadors in your roster. There are no per-user, per-staff, or per-contact fees on any plan.

Question 16

Can I import my existing roster?

Accepted Answer

Yes. You can invite your existing ambassadors to join your Promo roster via email. They create a profile and are automatically added to your private roster. No manual data entry required.

Question 17

What happens if I go over my shift limit?

Accepted Answer

You'll need to upgrade to a plan with a higher shift allowance to create additional shifts. Existing shifts are not affected — you just can't add new ones until the next billing cycle or until you upgrade.

Question 18

Can I switch plans at any time?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time from your billing settings. Upgrades take effect immediately, and downgrades apply at the end of your current billing period.

Question 19

What payment methods does Promo accept?

Accepted Answer

Promo accepts all major credit and debit cards through Stripe, including Visa, Mastercard, and American Express.